Client will submit digital versions of media to be included in the Deliverable, including photos, videos, and audio files. Unless agreed to in writing, Life Remembered is not responsible for scanning or otherwise converting physical media to a digital format. Client agrees to submit all content for Deliverable before design commences. Any additional content submitted after design has begun is subject to revision charges. Unless previously agreed upon in writing, Client will submit only the media to be included in the Deliverable. Life Remembered is not responsible for selecting a subset of media for inclusion. By submitting images to Life Remembered, Client owns or claims to own the Copyright for all media. If the Client is not the Copyright owner, it is the Client's responsibility to obtain the proper license before submitting media to Life Remembered. Life Remembered holds no responsibility for copyright infringement issues. Client will submit digital files with alphabetized filenames clearly indicating desired order within the Deliverable. If no order is indicated, Life Remembered will use dates and times present in the file metadata. Life Remembered is not responsible for visually assessing the chronological order of media. If Client desires additional textual content to be included, Client agrees to submit content in final desired format. Life Remembered is not responsible for editing or formatting text. Due to custom nature of Deliverables, no returns or refunds are accepted. However, in the case of a production error (i.e., the delivered product does not match the previously agreed-upon proof), Life Remembered shall replace the Deliverable free of charge. Client agrees to pay for any/all shipping charges for delivery of the products to the Client, if applicable. In the event the client retrieves product from Life Remembered in person, no shipping charges will accrue. Clients outside of the United States are responsible for customs fees, duties, and country-specific taxes.